Shipping & Delivery

DOMESTIC SHIPPING
We ship throughout the 48 contiguous United States via USPS or UPS.
We typically process and ship orders within 1–3 business days. After your order ships, delivery typically takes 3–7 business days, depending on the destination.
You will receive a shipping confirmation email with tracking information as soon as your order ships.

If you wish to cancel or modify your order, please contact us as soon as possible. We will make every effort to accommodate your request. However, once an order has been processed, we are unable to make any changes.

SHIPPING RATES
Standard Shipping – $11.95
For most items.
Large Item Shipping – $19.95
Applies to select large items, including large baskets, pillows, blankets, and other home décor pieces. This shipping rate will be applied automatically to eligible products at checkout.

LOCAL PICK-UP
Free local pick-up is available at Natalia Romero Design's studio in downtown Colorado Springs.
Orders are typically ready for pick-up within 1 business day, and pick-up is available by appointment:
Monday–Friday: 10:00 a.m. – 5:00 p.m.
Please bring your order confirmation when picking up your purchase.

INTERNATIONAL SHIPPING
We currently do not offer international shipping through our website.
If you are interested in placing an international order, please contact us directly.
International customers are responsible for any duties, taxes, customs fees, or import charges required by their country.

Need your order sooner? Contact us before placing your order, and we'll be happy to explore expedited shipping options whenever possible.

Return Policy

If for some reason you are unhappy with your purchase, we are happy to accept returns for a full refund only. Customers are responsible for any return shipping costs.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new, unused, and unaltered condition to receive a refund.

RETURN PROCESS
To return an item, contact us with the following information: full name, order number, the specific items you would like to return, and the reason for the return. We strongly encourage you to obtain a tracking number for your return shipment.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least one (1) day from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Please note, we cannot accept returns on sale items, gift cards, or international orders.

If you have any questions concerning our return policy, please email us at hello@nataliaromerodesign.com